Customer Service Statement
At Too Tight Du, our commitment to your satisfaction is our top priority. We strive to provide you with high-quality products and excellent service. If you have any questions or concerns, our dedicated customer service team is here to assist you every step of the way.
Refund Policy
We understand that sometimes things may not go as expected, and you may need to request a refund. Our refund policy is designed to be fair and transparent, ensuring a smooth and hassle-free experience for you.
1. Eligibility for Refunds:
- You may be eligible for a refund if you meet the following criteria:
- You have a valid proof of purchase (order number, receipt, or invoice).
- The product is in its original, unused condition.
- Your request for a refund is within 10 days of receiving the product.
2. How to Request a Refund:
- To initiate a refund, please contact our customer service team at [email protected]. Be sure to provide your order number and a detailed explanation of why you are requesting a refund.
- Our team will review your request and respond within 7 business days with further instructions.
3. Refund Process:
- Once your refund request is approved, we will process the refund to your original payment method. Please allow10 days for the refund to be reflected in your account.
- Shipping and handling charges are non-refundable unless there was an error on our part.
4. Returns:
- If a return is required, we will provide you with instructions on how to send the product back to us. Please ensure that the item is securely packaged to prevent damage during transit.
5. Exceptions:
- Some products may have specific return or refund conditions. Please refer to the product description or contact our customer service team for more information.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to get in touch with us. Our customer service team is available Monday-Friday and 8 hours a day to assist you.
Thank you for choosing Too Tight Du. We appreciate your trust in us, and we are committed to providing you with a positive shopping experience.