Refund and Returns Policy

Too Tight Du > Refund and Returns Policy

Overview

Too Tight Du Refund and Return Policy

Effective Date: October 22, 2024

At Too Tight Du, we are committed to providing high-quality wig storage solutions. Our return policy ensures that we address any concerns you may have, while maintaining strict hygiene standards for all personal care items. Please review our policy below to understand our process for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Timeframe: You have 30 days from the date of delivery to request a return or exchange.
  • Condition: Items must be unopened, unused, and in their original packaging to be eligible for return. Due to the personal care nature of our products, we cannot accept returns on used or tampered items.

2. Reasons for Returns

  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of delivery. Provide photos or videos showing the damage, and we will offer a replacement or full refund at no additional cost.

  • Wrong Item Sent: If you received an incorrect product, please notify us immediately. We will cover return shipping costs and send the correct item as soon as possible.

  • Product Not as Described: If the product differs significantly from its description or images on our website, you may request a return or exchange. Please provide details, and we will process your request accordingly.

  • Product Not Fit for Purpose: If the item does not function as expected based on its advertised purpose, reach out to us with the issue. If the product is genuinely unfit for use, we will provide a refund or replacement.

  • Change of Mind: We understand that sometimes you may change your mind. You can return unopened and unused items within 30 days. However, you will be responsible for return shipping unless the error is on our end.

  • Allergic Reaction or Sensitivity: If you experience an allergic reaction or skin sensitivity to any of our materials, please contact us with the details. Depending on the situation, we may offer a refund or exchange.

  • Late Delivery: If your item was significantly delayed due to an issue on our end, we will accept returns for unused products and refund your purchase or offer store credit.

  • Incorrect Sizing or Dimensions: If you find the product doesn’t meet your needs in terms of size or dimensions, you may return unused and unopened items for a refund or exchange. Please ensure to check product sizing details before purchasing.

  • Gift Returns: If the item was purchased as a gift and the recipient would like to return or exchange it, we offer store credit or exchanges for unused and unopened products.

  • Manufacturing Defects: If the product has a manufacturing defect, such as poor stitching or faulty materials, contact us with details. We will either send a replacement or offer a full refund.

  • Product Expired or Stale: For any consumable hair care products that arrive expired or stale, we will issue a replacement or a refund.

3. Initiating a Return

To request a return or exchange, contact us at [email protected] or via our website’s contact form. Be sure to include your order number and a description of the issue.

4. Return Process

  • Once your return request is approved, we will provide a return label (prepaid if the error is on our end).

  • Ensure items are securely packaged to avoid damage during transit.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

5. Refunds

  • Once we receive and inspect the returned item, you will be notified via email about the status of your refund.
  • Approved Refunds: Refunds will be processed back to your original payment method within 5-7 business days.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or the item is defective.

6. Exchanges

  • If you wish to exchange an item, please specify this when initiating your return. Exchanges are only available for unopened, unused products.

7. Hygiene and Safety Policy

  • Due to the nature of our products, any item that has been opened or used cannot be returned or refunded for hygiene and safety reasons. Wig storage items that have come into contact with hair cannot be resold.

8. Contact Information

If you have any questions about this policy, feel free to reach out:

We appreciate your understanding and thank you for shopping with Too Tight Du!

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