Deliveries & Returns
Last updated: August 15, 2025
We keep it simple: fast processing, clear timelines, and fair returns—so storing your crown feels easy from checkout to unboxing.
1) Where we ship
U.S. only. We currently ship to addresses within the United States (including P.O. Boxes and most APO/FPO via USPS).
No international shipping at this time.
2) Processing & carrier timelines
Processing time: Usually 1–2 business days (Mon–Fri, excluding holidays).
Carriers: Primarily USPS; services may include Ground Advantage or Priority Mail. Carrier selection may vary by order.
Transit times: Determined by the carrier/service and destination. Delivery dates are estimates and not guaranteed.
3) Shipping rates & promotions
Rates: Calculated at checkout based on weight, destination, and service.
Promotions: From time to time we run free-shipping or discount offers; terms will be stated in the offer.
4) Order tracking
You’ll receive a tracking email when your order ships.
You can also track anytime under My Account → Orders.
5) Address changes & undeliverable packages
If you entered the wrong address, contact us immediately via Contact. We’ll try to update it before shipment, but we can’t guarantee changes once processing begins.
Packages returned to us as undeliverable may be reshipped at your expense or refunded minus shipping (if the products are eligible for return and arrive in resellable condition).
6) Damaged, missing, or lost packages
Damaged on arrival: Contact us within 7 days of delivery with your order number and clear photos of the packaging and product.
Marked delivered but not received: Check with household members and neighbors and contact the carrier. If still not found, reach out to us—we’ll help investigate.
Lost in transit: We’ll work with the carrier to resolve. Resolution options may include replacement or refund, depending on availability and investigation outcomes.
7) Return eligibility
We want you to love your purchase. If you need to return, here’s how it works:
Return window: 10 days from delivery.
Condition: Unused, in original packaging, and in resellable condition (including any included accessories).
Non-returnable items:
Digital downloads, templates, and e-books (once delivered/accessed)
Gift cards
Final sale/clearance items
Customized or personalized items (if offered)
8) How to start a return
Visit Contact and include your order number, item(s), and reason for return.
We’ll reply with return instructions and an RMA (if approved).
Ship the item back using a trackable service.
Unless the return is due to our error or a confirmed defect, return shipping is your responsibility.
Keep your tracking receipt until your refund is processed.
9) Refunds & timing
Once we receive and inspect the return, approved refunds are issued to the original payment method within 5–10 business days (bank processing times may vary).
Shipping fees are non-refundable, unless the return is due to our error or a confirmed defect.
10) Exchanges
If you’d like a different product, the fastest method is to return the original (if eligible) and place a new order. For defective items, we’ll repair/replace or refund per your preference and availability.
11) Warranty & handcrafted notes
Some items are handcrafted in small batches. Minor variations are normal. If you believe your item has a defect, contact us within 7 days of delivery with photos—we’ll make it right.
12) Questions
We’re here to help. Reach us at support@tootightdu.com or via Contact.