Deliveries and Returns

Welcome to Hairtainables’ Deliveries and Returns page. We are dedicated to providing you with transparent information about our delivery and return policies to ensure a seamless shopping experience.

Delivery Information

Shipping Schedule

At Hairtainables, we follow a bi-monthly shipping schedule:

• Orders Placed by the 28th of the Month: If you place your order by the 28th of the month, it will be processed and shipped on the 1st of the following month.
• Orders Placed between the 1st and the 14th of the Month: Orders placed during this period will be processed and shipped on the 15th of the month.

Please note that delivery times may vary depending on your location, chosen shipping method, and other factors. You will receive a tracking number via email once your order has been shipped.

Shipping Costs

Shipping costs are determined by the selected shipping method, the weight of the items in your order, and your delivery address. You can view shipping costs during the checkout process before finalizing your purchase.

Tracking Your Order

To track your order, visit our [Order Tracking](link to order tracking page) page and enter your order number and email address. You will receive real-time updates on the status and location of your shipment.

Returns and Refunds

Return Schedule

We understand that returns are sometimes necessary. To provide clarity, we have established the following return schedule:

• Returns for Orders Placed by the 28th of the Month: You may initiate a return within [X] days from the date of delivery.
• Returns for Orders Placed between the 1st and the 14th of the Month: You may initiate a return within [X] days from the date of delivery.

Initiating a Return

To initiate a return, please follow these steps:

1. Log in to your Hairtainables account.
2. Go to your Order History and select the order you wish to return.
3. Follow the prompts to complete the return request.
4. Once your return request is approved, you will receive return instructions, including the return address.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items. We recommend using a trackable shipping service to ensure the safe return of your items.

Refunds

Refunds will be processed using the same method of payment used for the original purchase. Please allow [X] business days for the refund to appear in your account once the returned items are received and inspected.

Contact Us

If you have any questions or require further assistance regarding deliveries, returns, or any other inquiries, please don’t hesitate to contact our Customer Support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to help you.

Note: This policy is subject to change. Please review it periodically for updates.